Shipping Policy

At Queen Closet, we prioritize delivering your products promptly and in pristine condition. Hence, we've established partnerships with renowned courier services to ensure seamless deliveries across the country.

DELIVERY PROCESS

A) How does the delivery process work?

  • Once your order is placed, our system initiates processing immediately.
  • Each item undergoes a rigorous quality check before being entrusted to our courier partners.
  • We pack your items securely to safeguard them during transit.
  • In the event your location isn't serviced by our partners, our team at Queen Closet will personally reach out to find an alternative solution.

B) What is the estimated delivery time?

  • Our delivery typically takes a minimum of 4 to 6 days.
  • Made-to-order products and dependencies at various levels might lead to occasional delays.
  • Orders are processed throughout the week, except Sundays and Mondays.

Note: External factors like festivals, adverse weather, or political unrest may further impact delivery times. We appreciate your patience and assure you of our best efforts to deliver promptly.

C) Can I track my order?

  • Absolutely! Once your order ships, you'll receive an email from Queen Closet containing the tracking ID from our courier partner.
  • Simply click on "TRACK ORDER" and input your order number or full AWB to monitor your delivery status.

DOMESTIC SHIPPING

A) Do you provide shipping all over India?

  • Yes, indeed!

B) Which locations do you ship to?

  • Queen Closet ships nationwide, ensuring delivery to every corner of the country, right to your doorstep.

C) What shipping options do you offer?

  • We provide standard shipping, selectable at checkout.

D) Are there any shipping charges?

  • Prepaid orders incur a nominal fee is free, applicable across India.
    For COD orders incur a nominal fee of INR 250, applicable across India.
  • ₹500 charge will apply on the customer for return shipping.

    Please note: shipping charges are non refundable

E) Do you offer Cash on Delivery?

  • Absolutely, we do. Pay conveniently in cash upon delivery.

G) Are there any charges for Cash on Delivery (COD)?

  • Yes, a delivery charge of INR 250.

H) How are orders packaged?

  • Your satisfaction is our priority. Each item is meticulously wrapped in sturdy packaging to prevent any damage during transit.

I) Can I modify the shipping address after placing an order?

  • Unfortunately, once shipped, we cannot modify the address. In such cases, reshipping to a different address incurs a charge of INR 150.

INTERNATIONAL SHIPPING

Queen Closet offers international shipping, ensuring our global customers receive the same quality service.

  • Taxes and duties are calculated based on your destination and are the customer's responsibility.
  • As the recipient, you're liable for any applicable import duties, customs, and local taxes.
  • Please note, exchanges and returns are not applicable to international orders.